Ticket Activation Instructions
1. Click on “Show Hidden Icon” Arrow
2. Right Click “Robintree – Helpdesk” Agent” Icon
3. Click “Personal Settings”
4. Click “Send Token” then check your email.
5. Click link in email and copy your token. Note: Token may be short or very long.
6. Paste token in Confirmation Token dialog box. Click “Save”
7. To create a new trouble ticket “Right Click” Robintree – Helpdesk Agent and then click “Create New Ticket”
8. After clicking “Create New Ticket” the Customer Portal will open for you to enter ticket details.