Ticket Activation Instructions

1. Click on “Show Hidden Icon” Arrow

2. Right Click “Robintree – Helpdesk” Agent” Icon

3. Click “Personal Settings”

4. Click “Send Token” then check your email.

5. Click link in email and copy your token.  Note: Token may be short or very long.

6. Paste token in Confirmation Token dialog box. Click “Save”

7. To create a new trouble ticket “Right Click” Robintree – Helpdesk Agent and then click “Create New Ticket”

8. After clicking “Create New Ticket” the Customer Portal will open for you to enter ticket details.